Free Shipping for all! Delays may occur Due to COVID-19.

FAQs

General Info

Why us?

We are 100% committed to making sure that our customers have the best shopping experience with us. It is our goal to deliver high quality products that deliver amazing results when used.

I have a question, how can I reach someone for help?

Fill out a contact us form on our site or just email us at Support@betterhomegym.com. We respond within a day for sure.

 

 

Shipping

Do you ship to my country?

At the moment, we ship to select countries but we aim to offer worldwide shipping soon enough. The regions we primarily ship to include Canada, USA, Australia, United Kingdom, France, Germany, Spain, Italy, and Portugal.

If you would like to make a request for shipping to a country that is not on this list then please send us an email at support@betterhomegym.com or use the Contact Us page.

How long does shipping usually take?

Some of our products ship out from China so this can cause a delay for some orders, especially international orders. It is usually safe to assume that it will take 10-20 business days (2-4 weeks) for an order to arrive, but orders tend to arrive sooner than expected due to the efficiency of the system.

Due to current worldwide shipping conditions with COVID-19 delays may occur.

We also send out tracking numbers in 5 business days or less.

Always check the shipping time for each product that is specified on each product's page

Can i track my order?

Tracking numbers are provided. Look for the tracking number and a link to use it in an email in about 5 business days or less after the order has been placed. Contact us if there are any issues.

 

 

Payments

What payment methods are accepted?

We accept a variety of payments such as Visa, Paypal, G-Pay, and Mastercard. If you have any questions then please send a message through the contact us form.

Will my payment be secure?

Absolutely! Credit card payments are secured through a Stripe processor and all other payments can be made through major companies such as Paypal so please shop with ease.

 

 

Returns

What do I do if my order came damaged?

If your order arrived damaged or there was an issue with the order then please contact us with your situation and order number in the message and whether by refund, replacement, or another alternative, we will help you as much as we can until you are satisfied.

Do you accept returns?

Due to the nature of the items, we'll only be able to accept returns if the item is unopened and unused. 

How long do I have to return an item?

We won't be able to accept a return after 60 days so be sure to contact us as soon as you can.